1. Who we are
This policy applies to System C Pty Ltd (ABN 73 138 290 141), a technology consultancy based in Engadine NSW 2233 (“System C”, “we”, “us”). It covers www.systemc.com.au and the IT consulting and website services we provide.
We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth). We collect only what we need, and we do not sell personal information to anyone.
2. What we collect
Depending on how you deal with us, we may collect:
- Contact details — your name, business name, email address, phone number and the content of messages you send us.
- Client and billing details — business address, ABN, invoicing and payment records, and the details of the work we do for you.
- Website registration details — when we register or manage a domain name for a website client, the registrant and contact details that the domain registry requires.
- Technical information — when you visit this website: IP address, browser and device type, pages viewed and how you arrived (see section 3).
We collect this information directly from you wherever possible — when you email us, meet with us, or engage us. You can contact us without giving your name, but we will usually need contact details to reply or to do work for you.
3. This website, cookies & analytics
This website has no contact form, no account sign-up and no advertising. Enquiries are made by email, so we only receive what you choose to send.
Google Analytics
We use Google Analytics 4 to understand how many people visit the site, which pages they read and
how they found us (for example, from Google, Bing or an AI assistant). It sets first-party cookies
(such as _ga) and records an event when an email link is clicked, so we can tell which
pages produce enquiries. The reports we see are aggregated — they do not identify you by name.
You can block or delete cookies in your browser settings, or install Google’s Analytics opt-out browser add-on. The site works normally either way. Google’s handling of this data is described at How Google uses information from sites that use its services.
Hosting and security
The site is hosted on Cloudflare, which processes visitors’ IP addresses and request details to deliver pages and to protect the site from attacks and abuse. We do not use this information to identify individual visitors.
4. Information in client systems
IT engineering, support and website work can give us access to systems that hold personal information belonging to our clients — staff, customers or enquiries. We access that information only as needed to do the job you have asked for, we do not copy or keep it beyond the engagement unless the work requires it, and we treat it as confidential.
Where we build or run a website for a client, enquiries submitted through that client’s site are collected on the client’s behalf and are covered by that business’s own privacy policy.
5. How we use it
We use personal information to:
- reply to enquiries and arrange meetings;
- quote for, deliver and support the services you engage us for;
- register and renew domain names and run hosting for website clients;
- invoice, keep business and tax records, and meet our legal obligations;
- understand and improve how this website performs; and
- tell existing clients about services that may be relevant to them (see section 8).
6. Who we share it with
We do not sell, rent or trade personal information. We share it only where needed to run our business, with:
- Service providers who host or process data for us — for example website hosting (Cloudflare), analytics (Google), email, accounting and cloud storage providers;
- Domain name registrars and registries, when we register or renew a domain for a client;
- Vendors and suppliers you have asked us to deal with on your behalf, such as an internet, phone or software provider during a project;
- Professional advisers such as our accountant; and
- Government or law-enforcement bodies where the law requires or authorises it.
7. Overseas storage
Some of our service providers store or process data outside Australia — Google and Cloudflare, for example, operate data centres in the United States and elsewhere. Where that happens we use established providers with strong security and privacy commitments.
8. Marketing emails
We may occasionally email clients about services or changes that are relevant to them, in line with the Spam Act 2003 (Cth). Every such email tells you how to opt out, and you can ask us to stop at any time by emailing sales@systemc.com.au. We never add people to a mailing list just because they visited the website.
9. Security & retention
We protect personal information with the same practices we recommend to our clients: multi-factor authentication on our accounts, encrypted storage and connections, access limited to people who need it, and reputable providers. No system is perfectly secure, but if a data breach is likely to cause serious harm we will notify the people affected and the Office of the Australian Information Commissioner as required.
We keep personal information only for as long as we need it for the purposes above. Financial and tax records are kept for the period Australian law requires (generally five years). After that, information is securely deleted or de-identified.
10. Access & correction
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing sales@systemc.com.au. We will respond within 30 days. We may need to confirm your identity first, and if we cannot give you access we will explain why.
11. Questions & complaints
If you have a question about this policy or a concern about how we have handled your information, email sales@systemc.com.au and we will respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
12. Changes to this policy
We may update this policy as our services or the law change. The current version is always at www.systemc.com.au/privacy, with the date it was last updated shown at the top.