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Crash Plan - Crashing during backup

posted Mar 9, 2013, 4:20 PM by Ian Curtinsmith

I noticed that on some of my large clients servers, crash plan keeps crashing. Somewhat symbolic in it's name :)


This not only happened in the front end GUI but also the backend.

and normally if the server had very very big backup sets of a few TB or more.


I reviewed the log files and have found that when crash plan runs it tries to compile a list of changes that have been made. If this catalog was very big it would crash.


If you stop crash plan


$ sudo launchctl unload /Library/LaunchDaemons/com.crashplan.engine.plist 

 

If you modify launchd item


$ sudo pico /Library/LaunchDaemons/com.crashplan.engine.plist


and modify the following string


<string>-Xmx512m</string> to <string>-Xmx3072m</string>


then restart the launchd item 


$ sudo launchctl load /Library/LaunchDaemons/com.crashplan.engine.plist


The backups will now work. What we have now done is allocate 3GB of memory to the application v’s the 512MB that were allocated to it originally.

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